【Payment method】
Credit Card / ALIPAY HK / Apple Pay / GooglePay
【Delivery methods】
SF Express (office/home delivery, SF smartlocker, SF business point/SF station pickup, OK convenience store pickup)
【Delivery time】
Under normal circumstances, the product will be shipped within 2-3 working days after the order is confirmed (workingdays are Monday to Friday, delivery cannot be arranged on Saturdays, Sundays,and public holidays), but kindly note that order dispatch and delivery time may vary due to sale, weekends and public holidays.
*For members, can easily check the SF tracking number after logging in. For non-members can apply for membership even afterorder has been placed and then log in to the account to check the SF tracking number.
*You may check the delivery status of your orders and receive pickup notifications via the SFHK App.
*If you wish to inquire about any delivery information, please feel free to contact us at any time.
*When using office/home delivery, the package will be returned and discarded if SF express could not contact customers within two days.
*When using the SF smart locker service,when the goods arrive at the smart locker, SF Express will send a nofication via the SFHK App. If noone picks up the goods within 24 hours, the smart locker will charge the customer $10 per day when picking up the goods. (if the overtime is less than24 hours, it will be calculated as 24 hours).
*If the selected smart locker is all occupied, SF will automatically deliver tothe nearby smart locker without further notice. Please pay attention to the SFHK App notification and check carefully for the final pick-up smart locker address. We are very sorry for any inconvenience caused.
*When using the services of SF Express branch or SF Stations, if no one picks up the goods within 2 days, 2 days after the parcel arrives at the SF branch (the day the parcel arrives at the SF station or SF branch is regarded as 1 day) for every 1 day Working days (i.e.Monday to Saturday, Sundays and public holidays are excluded) is a charging segment - a extra service fee of $10 per day will be charged to the customer when picking up the goods. If the overtime is less than 1 working day, it willalso be regarded as 1 working day.
* Pickup at an OK convenience store, you need to pick up the parcels within twodays after the parcels arrives at the store.
*Please pick up the parcels on time. If the customer is charged for any extra fees or parcel being discarded due to latepick-up, raum HK will not be responsible. *If the package is not picked up formore than three months, the package will be discarded, and no refund will be given for not picking it up.
*Orders may take longer to process during sale and promotion periods, public holidays, or inclement weather.
*After the order is paid, if you need to change the delivery address/phone/delivery time, etc., you need to contact SFExpress yourself.
SF Express Customer Service Hotline:
Hong Kong: (+852) 2730 0273
SF Express Tracking Website :
https://htm.sf-express.com/hk/tc/dynamic_function/waybill/#search/bill-number/
